Work Experience
IT Support Specialist | Ambitions Consulting Group | Albuquerque, NM | Jan 2025 - Present
- Provide remote and onsite IT support, troubleshooting Windows and mobile devices via remote tools.
- Manage user accounts and permissions in Active Directory, Microsoft 365, and cloud platforms.
- Troubleshoot network and connectivity issues, including VPN, DNS, and firewall configurations.
- Use PowerShell to automate software installations, VPN connections, domain joins, and other system administration tasks to improve efficiency and reduce manual workload.
Desktop Support Technician | Allied Digital Services | Albuquerque, NM | Jun 2023 - Jan 2025
- Resolved hardware/software issues for corporate devices, including laptops, peripherals, and AV equipment.
- Maintained enterprise software deployments, ensuring updates and security patches were applied.
- Assisted users with VPNs, network access, and system configurations to improve productivity.
- Developed a batch script to automate software and driver installations, verify system files, and replace incorrect files with the correct versions to ensure system integrity.
Desktop Support Technician | iTeam Consulting | Albuquerque, NM | Sep 2022 - May 2023
- Provided remote and onsite IT support, resolving software, hardware, and network issues.
- Collaborated with teams to troubleshoot complex technical problems across multiple environments.
- Supported line-of-business applications and ensured seamless operation for end-users.
- Documented resolutions and best practices, improving response times for recurring issues.
Payden Nordlund